Technical Support Specialist
з/п не указана
Вакансия в архиве
Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию
· manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets;
· lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations;
· provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours support for business critical issues, aligned with Central Group Digital service operations framework;
· perform preventive maintenance and routine monitoring to include creation and follow-up of a service;
· schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions;
· take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain;
· ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects an global deployments.
To be successful in this role you are self-reliant and motivated with a proven ability to work as part of a team as well as independently with local language skills if applicable.
You have knowledge in following areas:
· general understanding of the end users’ needs, Digital products and platforms;
· general knowledge of relevant technology standards, trends and innovations;
· general knowledge of IT service management, processes and toolsets;
· basic knowledge of project and change management.